Terms of Service

By using Ceylon Lustre or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the store.

We fulfil and ship orders to collectors in Sri Lanka and, where offered at checkout, with insured delivery worldwide. Delivery options and charges are shown before you confirm payment.

Nothing here limits your rights under Sri Lankan consumer law, including the Consumer Affairs Authority Act, No. 09 of 2003. Where there is a conflict, statute prevails.

Ceylon Lustre is the trader behind this storefront: certified natural Ceylon gemstones, fine jewellery, and atelier support for collectors.

Listings show gemstone or jewellery details, certificates where available, and prices in Sri Lankan Rupees (LKR). Photos are meant to show the real piece; small colour differences can appear on different screens.

Natural gemstones vary in colour, inclusions, and character. If you are unsure about a stone, cut, or setting, contact us before ordering. We help confirm suitability whenever we can.

If a price or stock error slips through, we will contact you promptly so you can confirm or cancel with a full refund of amounts paid.

You are responsible for accurate delivery details and for keeping login details secure. Tell us straight away if you notice unauthorised account use. We may suspend accounts used for abuse or fraud.

Checkout shows item totals and any courier or insurance charges in LKR before you confirm. Placing an order is an offer to buy; the contract is formed when we verify the order and payment.

Available payment methods on the store may include:

• Card payment via licensed gateway (PayHere), when enabled
• Koko / Mintpay instalments, when enabled
• Bank transfer with slip upload for verification
• Cash on delivery (COD), where offered

After a successful order you receive a confirmation email with your order number and invoice details.

We pack orders carefully and arrange insured, tracked delivery. Times shown at checkout are estimates in working days, with possible delays for weather, holidays, or courier congestion.

Please check the parcel on arrival. If outer packaging is badly damaged, take photos and contact us quickly so we can help.

You may ask to cancel an order before it is dispatched by contacting support. Change-of-mind returns after dispatch may be limited for bespoke, resized, or specially ordered pieces.

If an item arrives damaged, defective, or wrong, contact us within 7 days of delivery with your order number and clear photos. After we verify, we will replace the item or refund you, consistent with your rights under Sri Lankan consumer law.

You can also start a request on our Returns page. Approved refunds go back through the original payment method within a reasonable time.

Branding, photos, copy, and design on this site belong to Ceylon Lustre. Do not copy or reuse them commercially without our written permission.

Subject to mandatory consumer law, Ceylon Lustre is not liable for indirect or consequential loss from using the site. For a verified claim about an order, our liability is limited to the amount you paid for that order.

These terms are governed by the laws of Sri Lanka. Disputes are subject to the courts of Sri Lanka. For any issue, write to info@ceyloanlustre.com or use Contact. We aim for a fair, practical resolution.